1. How do I check if a product is authentic and safe for me?
All Elixyd product features and certificates are available to you on every product description page. This documentation will help you understand the production process and the content of every product on this website.
All Elixyd CBD oils, being part of the formula of our products, are extracted according to the highest standards with CO2 extraction method. The final result is validated with 3rd party lab tests to guarantee your satisfaction.
With this has been said, all Elixyd CBD products are Non-GMO, absolutely natural and free of toxic and heavy metal compounds.
2. How to place an order?
You can order easily using our online platform. When you find a product you need, you can add it to cart, and go through the ordering process. After the order is ready, you will receive an order summary to your email.During this process, you can choose if you want to create a permanent account on Elixyd.com, or to order as a guest.
What information should I input when ordering?
Our online ordering system will ask for all the important information you should submit. This includes your Names, exact address, email and a phone number. Your phone number is requested only for delivery purposes and not commercial ones.
3. Payment options?
In order to guarantee the safety of all transactions on this web page, we work with 3th party payment processor VIVAWALLET. Once you apply the payment button, you will be redirected to an external webpage in order to finish the payment process.
You can pay the price of the ordered items using one of the options listed on this website. Payment is possible on the Site by the following methods:
- Credit card or debit card
5. Can I return a product?
Yes, you can return a product purchased from this website, within 14 days. The condition is to return the product with intact packaging and content. To do that, you need to download our Return form from HERE and send it to us via email at firstname.lastname@example.org. Please be informed, that the return of the item is at your own expense. For more details, please check our Terms and Conditions page.
6. What are the shipping cost charges?
You can see the shipping fees on the checkout process before the payment is made. They are related to the destination country and the weight of the order. Usually, the average cost in the EU is up to 5 euros. The average delivery time is between 3-5 working days.
7. Is VAT charged?
Yes, the price of every product is with VAT included.
8. How to contact the customer service?
- Contact form on the website
- Send us directly email to email@example.com
- Use the chatbot for a quick QA